| SOUTHERN FILTERS PRIVACY POLICY
The purpose of this statement is to set out how we use personal
information that we may obtain about you. By either registering
as a user of any services provided by Southern Filters on this
website and by using the Southern Filters web site generally you
agree to this use.
Use of your Personal Information
1. When you register and use this site you will be asked to provide
certain information such as your contact details. We will store
this data and hold it on computers or otherwise. We will use this
data to fulfil our agreement with you.
2. We may use information that you provide or that is obtained
by us:
(a) To register you with our web site and to administer our
web site services;
(b) for assessment and analysis (e.g. market, customer and product
analysis) to enable us to review, develop and improve the services
which we offer and to enable us to provide you and other customers
with relevant information through our marketing programme. We
may use your information to make decisions about you using computerised
technology, for example automatically selecting products or services
which we think will interest you from the information we have.
We may keep you informed of such products and services (including
special offers, discounts, offers, competitions and so on by any
of the following methods:
e-mail
telephone (including automated calls)
Post
fax
or otherwise (including products and services of other companies
and organisations) which we consider may be of interest to you.
If you do not wish Southern Filters to receive information of
such products and services, please email Southern Filters.
(c) To administer any prize draws or competitions you may enter.
3. We may supplement the information that you provide to us with
information that we receive from third parties.
Fraud Prevention
4. In order to protect our customers and us from fraud and theft,
we may pass on information that we obtain from making identity
checks and other information in our customer records, including
how you conduct your account, to other Group companies, other
retailers and to financial and other organisations (including
law enforcement agencies) involved in fraud prevention and detection,
to use in the same way.
Disclosure of Your Information
5. We will not give information about you to any third party.
Cookies
7. New technologies are emerging on the Internet that help us
to deliver customised visitor experiences. In particular, there
is a technology called "cookies" which may be used by
us to provide you with, for example, customised information from
our web site. A cookie is an element of data that a web site can
send to your browser, which may then store it on your system.
Cookies allow us to understand who has seen which pages and advertisements,
to determine how frequently particular pages are visited and to
determine the most popular areas of our web site. Depending on
the type of cookie we use, cookies also allow us to make our web
site more user friendly, for example, permanent cookies allow
us to save your password so that you do not have to re-enter it
every time you visit our web site.
If you wish, you can usually adjust your browser so that your
computer does not accept cookies. If you do this, you will still
be able to browse around the site but the functions that allow
you to add items to your trolley, set up a new account or access
an existing account will not be available. Alternatively you can
adjust your browser to tell you when a website tries to put a
cookie on your computer. How you adjust your browser to stop it
accepting cookies or to notify you of them, will depend on the
type of internet browser programme your computer uses.
If your computer uses Microsoft Windows Explorer or Netscape Navigator,
you will need to follow these instructions after clicking onto
this link www.allaboutcookies.org.
Go to the heading "Manage Cookies". Click onto the option
you prefer, either stopping cookies being installed, or notifying
you of them. From the list provided, click onto the programme
which your computer uses. If this is not shown on the list, click
on the "help" heading on the bar at the top of this
page, search for information on "cookies" - an explanation
of how to delete cookies will appear, then follow these instructions.
8. Please remember, cookies do not contain confidential information
such as your home address, telephone number or credit card details.
We do not exchange cookies with any third party websites or external
data suppliers.
9. Your browser also generates other information, including
which language the site is displayed in, and your Internet Protocol
address ("IP address"). An IP address is a set of numbers
which is assigned to your computer during a browsing session whenever
you log on to the Internet via your internet service provider
or your network (if you access the Internet from, for example,
a computer at work). Your IP address is automatically logged by
our servers and used to collect traffic data about visitors to
our web sites. We do not use your IP address to identify you personally.
10. We only keep cookies for the duration of your visit to our
website, except where you save your login name as referred to
above.
Security
12. We endeavour to take all reasonable steps to protect your
personal information. However, we cannot guarantee the security
of any data you disclose on-line. You accept the inherent security
risks of providing information and dealing on-line over the Internet
and will not hold us responsible for any breach of security unless
this is due to our negligence or wilful default.
13. For further information about the steps we take to protect
your information and make online shopping as secure as possible,
please see information on Secure Online Shopping.
General
14. You have the right to see personal data (as defined in the
Data Protection Act) that we keep about you, upon receipt of a
written request and payment of a fee. If you are concerned that
any of the information we hold on you is incorrect please contact
us (see details below).
15. Please be aware that our site may link to other web sites
which may be accessed through our site. We are not responsible
for the data policies or procedures or the content of these linked
web sites.
How can I get my name removed for the Southern Filters
Ltd. mailing list?
If you want to be removed from our mailing list, please send an
email to
with the word 'remove' in the subject line and the email address that
you wish to be removed within the email. Please note that it may
take up to 28 days to action your request. In addition, each electronic
mailing we send you will contain details of how you can un-subscribe.
For further information about shopping on SouthernFiltersLtd.com
please read our Terms and Conditions and Home Delivery Information.
Contact Us
If you have any comments or queries in connection with our privacy
policy please e-mail
or call 01297 444558, or write to Customer Services,
Southern Filters Ltd. Carnbrae, Seaview Road, Woodhouse Hill, Uplyme, Lyme Regis, Dorset DT7 3SL.
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